Get started with Acendy

Getting started with POS

Installation of Acendy POS Connecting the payment terminal Connect to a receipt printer

Getting started with online store

Checklist For Getting Started Payment Solutions The right shipping leads to increased sales Included functionality Create a design that sells Marketing and newsletters Diving Deeper into Advanced Services Getting help after startup

FAQ - Getting started

Apps and Extensions Not Liable for VAT

Why choose Acendy?

Acendy platform pricing Why Choose Acendy?Moving to Acendy Migration From Another Platform

Orders & customers

Order management

Order Overview Order management How to partially deliver an order How to credit orders How to sell items via pre-order

Customers

Customer Overview Logging into account page Log in with Klarna Activating Vipps login

Manual orders and invoicing

How to create a manual order Create manual invoice Right Of Withdrawal Form

Quotes module

Quotes Module Introduction Quote Overview New quote Add product to quote Send and Accept Quotes Settings for the quotation module Receive Payment for Quotes with Vipps Updating via Email

Troubleshooting

System log Troubleshooting: Duplicate orders Troubleshooting: Wrong VAT calculation

Customer Club

Introduction to customer club Initial setup Price adjustment for club prices Member benefits Design adjustment for customer club Customer Club and Personalized Shopping Customer Loyalty Program Membership and Unsubscribing Newsletter to club members

Product management

Campaign Center

Categories

Adding categories Product details in categories Category descriptions

Products

Create and edit products Importance of good product images Embedding YouTube video Related products Featured products Product bundles Gift card Product tags Pay with several giftcards online

Bulk editing

Quick edit Overview, search and filtering Actions Views Overview / Log What is the bulk editor?

Variants & filters

Handling variants on products Variant templates Variant types Hiding variants from storefront Product filters

Inventory management

Reorder Point Stock history Order Statuses reserving stock Extended Stock Display

Design builder

The basics

Design builder introduction Preview a new design Setup for sections and blocks Layout: Columns for design structure Layout: Using margin and padding

Editable pages

Page header Index page Product page

Theme

Your Acendy's First Theme Create a new theme Editing a Published Theme Editing a theme in draft Available Pages in a Theme Publishing themes and pages

Theme settings

Colors Fonts General Products Mobile Menu Custom CSS Cart

Blocks

Block: Column Block: Products Block: Crall product recommendations Block: Offset Block: Video banner Block: Video column

Block settings

General settings for blocks Border Image Tagline Rich text editor Button Countdown

Sections

Section types

Design builder extensions

Short description Favorites Product video

Procurement

Supplier and manufacturer setup Editing a sent purchase order

Plan: Basic

Purchase Order Overview on Basic plan Create a purchase order (Basic)Complete and mark as sent Receiving a Purchase Order (Basic)Procurement assistant (Basic)

Plan: Pro

Landing page and overview Create New Purchase Order Automatic Purchase Order (Overselling and Restocking)How to send a purchase order Reservations and allocations Receiving items on a purchase order Order management with purchase module

Tools and extensions

Pre-Sales from Purchase Orders Document Archive Open products in bulk editor Move reservations to another purchase order Import items to purchase order Export purchase order listing Extended Supplier Support Procurement Assistant EAN (barcode) Print From Purchase Order

Stocktaking

Before starting a stocktaking How to perform inventory count Overview of open stocktakings Stocktaking on mobile device Stocktaking deviations Commit stocktaking Resetting inventory and Reporting Filter Products Based on Date of Stocktaking

POS

Practical information

General Information About the Point of Sale System How to Apply for an Acendy Datakasse Agreement Datakasse version 4.0 System requirements Booked Information Help guide for Acendy POS

Installation and setup

Installation of Acendy POS Connect the scanner Connecting to a terminal Connect to the receipt printer Managing cash registers in Acendy

Using the POS solution

How to add / select a customer Barcodes for point of sale Product And Stock Management How to complete sales in POS Start And Stop Cash Register Sales Transfer shopping cart to order in the control panel Send Shopping Cart via SMS How to sell gift cards How to redeem a credit note FAQ - Point of Sale

Payment methods

Pay With Card Pay with Vipps Pay in cash Pay with gift card/credit note

POS Problem solving

Simple Troubleshooting Acendy POS Problems With Payment Terminal Acendy POS app Reset Acendy POS

POS Hardware

Where Can I Buy Hardware for the Cash Register?Which Hardware Can Be Used For The Cash Register

POS Reports

Overview of giftcards (debt)Payout Report - POS Accounting Report - POS Day End - Z Report Manually account for POS sales Accounting groups in POS

Reports

Return report Daily Sales Report Monthly Sales Report Profit report Debt report Purchased products Stock value report

Revenue report

Introduction to revenue report Predefined Reports Custom report Report Views Column Descriptions Exporting reports Calculation of Total Sum

Extensions

Managing Extensions

Product management

Custom Tabs Energy label Product attachments Export Center The Color Palette Shop The Look Yarn Packages Product Properties Product Sync Barcodes / EAN Import / Export Product CSV Date created Extra product information Sell max quantity per product

Order management

Showing Margin in Order Processing B2B Reseller Solution Microsoft Dynamics Nav Picking List Collection Pick List Order Assistant Simple Backorder Management Custom order tags on order lines Customer Representative Planned Delivery

Inventory

Axia Colliflow Advanced stock management Stock Alerts via Email

Web shop

Password Protected Online Store Feedback after purchase Age Verification via Bank-ID Zendesk Chat Product image preview

Marketing

Klaviyo Newsletter - Email Marketing Dynamic SEO Consent Module Reference Price Lipscore Google Reviews Shopello Prisjakt Prisguiden Tradetracker Kelkoo Yotpo Adform Adtraction Ad Tracking Tradedoubler

Shipping

Commercial Invoice Volume Based Shipping Calculation Volume Weight Calculator Additional Shipping Per Product Shipping quotes in storefront Customs documentation

Social media

Instagram Image Feed Facebook/Meta Pixel

Personalised Shopping

Get started

How to Succeed with Personalized Shopping Video walkthroughs

Price plan (Start)

Smart search (Start)

Price plan (Smart)

Smart search & Product recommendations (Smart)

Price plan (Plus)

Get Started with Personalized Search Personalized product recommendations How to use Ai for Text Content in the Control Panel Popup in the webshop How to use discount codes What is an Email Flow?What is abandoned cart and how to set it up?E-mail Templates and Dynamic Content Which providers can you integrate with?How to navigate the dashboard Flows for sending emails in order management How to send personalized emails Send email to newsletter subscribers Verification of domain for sending e-mail

Administration

Search Tool Admin language support Sending and receiving invoices in Acendy FAQ & Nice to know Change of ownership GDPR and Privacy

Domain setup

Connecting a domain Verification of domain for outgoing e-mail Move to a new domain

Configuration

Minimum order limit URL Forwarding Users and user groups General configuration CMS Pages Stock setup Activate Two-Factor Authentication Adding new currencies

Tools

Printing Price Labels (EAN Codes)Discount tool File browser Generate shopping cart link

Payment solutions

PayPal Using external gift cards in Acendy POS Payment Modules Overview

Adyen

Pci Dss Compliance Statement

Klarna

Application and setup Klarna API Keys Klarna B2B (Billie)Subscriptions Klarna Payments in the express checkout Troubleshooting Klarna

Vipps

Applying and setup FAQ Vipps Troubleshooting Vipps

International sales

Get started

Introduction to international sales First setup

Setup in the control panel

Countries, currencies and languages Tax rate setup Customs Documentation

Payment and shipping

Payment methods Shipping abroad

Shipping

Practical information

Installation and setup Tips for setting up shipping Filter on shipping methods Automatic price calculation Volume weight explanation

Manual shipping methods

Fixed shipping Postal code and weight based shipping Pickup in store / Pickup at warehouse Free shipping for selected categories

Bring

Bring Bag at door Information regarding Norgespakke

Postnord

MyPack Home Small - "Bag at Door"Varebrev Home Small Postnord Home Delivery

Other providers

Porterbuddy

EDI Providers

Proteria PostNord Logistra Profrakt Postnord Booking Widget MyBring Link shipping to shipping options in Logistra

Marketing

Google: Technical setup

Google Analytics 4 setup Google Merchant Center Next Google Search Console Google Tag Manager Google Shopping: Add shipping to your shopping feed Google Shopping: How to add pre-orders Google Shopping: Adding custom tags to feed Google Ads - Optimized Conversions Conversion tracking in Google Ads Identity Verification - Google Ads

Google: Tips and tricks

Google Ads: Get started with ads Google Ads: Tracking sales Google Analytics 4: Tracking internal search Tips for increasing sales Checklist for SEO and marketing Rejected products: Missing GTIN Number Adding Meta content for SEO

Google: FAQ

What is a sitemap?Product group support in Acendy

Meta: Technical setup

Creating a Meta (Facebook) Pixel Setting up Meta product cataloge Facebook: Domain verification Facebook Conversion API Gateway

Meta: Tips and tricks

Get started with Facebook and Instagram ads Instagram Shopping Change image displayed in a Facebook link Rejected Products on Facebook

Snapchat

Snapchat Pixel Snapchat Feed

Legacy design templates

Social media Legacy blog feature Tips for design and layout Europe template

America template

America template Optimizing page speed America FAQ page Blog v3 Optimising banners on America template Countdown to free shipping Upgraded cart page on America Countdown timer in header

Integrations

iizy Acendy API

Tripletex

Setting up Tripletex Troubleshooting Tripletex Errors Tripletex API key Sending invoices automatically from Tripletex Accounting for Gift Cards in Tripletex

Other providers

Porterbuddy

English

English
Dutch; Flemish
Norwegian
Swedish