B2B Reseller Solution

Acendy B2B Reseller Solution

The B2B reseller solution allows you to set up customer groups to offer unique prices, products, payment methods, and shipping methods to selected customer groups.

Ordering and Setup

1. The app can be ordered through our appstore.
2. Once the app is ordered, our customer support team will be notified and install the app for you.
3. You will receive an email stating that the installation is complete and the service is ready for use.
4. Once the app is installed, you must follow the instructions below to set up the service to function as desired.

Add Customer Groups

1. Go to your control panel and open the following page: "Orders/Customers > Customer Groups." Here, you can create customer groups, for example, resellers.

1. To add a new customer group, click "Add New Group."

You will then be taken to the following page where you will set up the customer group.

• Name of New Customer Group: Here, you can write resellers, business customers, etc.
• Do You Want to Make a Price Change: Here, you choose which prices the customer group should receive. 
  If you only want to give a discount on certain products and categories, leave this blank; this function will give a discount on all products. 
• Own Customer Group Category: Here, you decide whether the customer group should have its own category where you can place products. 
  You can also decide that the customer group should only see this category.

  4. Once you have set up the customer group as desired, click "Create Customer Group," and you will be taken to "Orders/Customers > Customer Groups" again.

Price Adjustment

You can change the price in two different ways: either individually or through a bulk editor. Price adjustment of customer group prices is not the same as a discount/offer, which you can turn on and off, but a lasting change of price for a given customer group.

Individually

1. Go to "Product Catalog > Products."
2. Find the product you want to change the price of.
3. Click "Edit" on the product and scroll down to "Customer Groups."
4. Here, you can set the price for your different customer groups on the specific products.

Bulk Editor

1. To adjust the price for a customer group, click "Change" on the right side of the customer group you want to adjust the price for.
2. Then, you will come to the page where you can change the customer group. At the top, check "Adjust the Price of the Products," and you will see more options.
3. When you adjust the price, you must determine the following: 
   -Adjust Price By: Which price should be the starting point for the change 
   -How: Do you want to subtract a percentage or a specific amount 
   -How Much: How much do you want to subtract in currency or percentage 
   
   -Filter: Here, you can specify which category and manufacturer are affected by the change.

Important! If you add new products, they do not automatically get a customer group price. This means that you must adjust the price for these manually or make a new bulk adjustment of the price.

Customer group prices can also be changed via Import/Export Product CSV.

Do Not Show These Shipping Methods

Here, you can choose which shipping methods you want to exclude for the customer group. If you want to offer a specific shipping method, it must first be added via Configuration > Shipping Methods and then excluded for the customer groups that should not see this shipping method (End Customers , for example).

Do Not Show These Payment Methods

If there are payment methods you do not want to offer this customer group, they can be excluded here. These are payment modules added via Configuration > Payment Modules.

Klarna Checkout is not a payment method in this context. If you have Klarna Checkout but want customer groups to go to the express checkout/business checkout (where these payment methods are displayed), you can have a separate button for the business checkout.

Alternatively, if you want all customer group customers (except end customers) to automatically go to the business checkout when they click "To Checkout," we can activate such a connection, then you do not need a separate button for the business checkout.

The express checkout/business checkout looks like this:

Vat

Choose whether customers in this customer group should see prices excl. or incl. VAT. If they are business customers/resellers, you will often want to show prices excl. VAT. VAT is always added / made visible in the checkout.

Category Display

Here, you have two choices, and these can be combined.

Own Customer Group Category

If you want a unique category tree for this customer group, check Own Customer Group Category. With this choice, a main category with the same name as the customer group will be created. It is only possible to have one main category per customer group, but you can create several subcategories associated with the main category.

Only Show Customer Group Categories (Hides All Other Categories for Customers in This Group)

Choice no. two asks whether customers in the customer group should only see their unique categories or whether all categories in the online store should be available to this customer group.

Customer group categories will be at the bottom of Product Catalog > Products

Products are added to the categories as normal. See the help article for creating products.

Connect Customers to Customer Groups

If you allow new customers to register themselves via the online store, all new customers will automatically be added as end customers. You then go to the customer card via Orders/Customers > Customers and select the desired customer group.

Alternatively, you can

1. Send out a registration link via Orders/Customers > Customers > + New Customer
2. Set up automatic connection based on email address/domain via Orders/Customers > Customer Groups. In the example shown, all customers who register with an acendy.no email address will automatically be connected to the customer group Reseller A