Pickup in store / Pickup at warehouse

Do you want to make it easier for your customers to receive their goods, while saving time and shipping costs? With the "Pickup in store/at warehouse" shipping method, you can offer a practical solution that allows customers to pick up orders directly from your premises.

How to install the shipping method?

Step 1: Go to Configuration > Shipping methods in your control panel, and click "+ Add shipping":

Step 2: Here you can search for "Pickup" in the search field to find the current shipping method. Check "Pickup in our store (ID: pickup)" and press "Install":

Tip:

If you have several pickup locations, you can install as many pickup locations as you want. Read more about it here!

How to edit the shipping method?

Once the shipping method is installed, you can press the pencil to enter the desired settings:

Explanation of settings

Settings in column 1

Settings in column 2

Settings in column 3

Connect to a printer: This setting only applies to you.
VAT: Vat zone.
Sorting: This determines the order in which you want your shipping methods to be in checkout.
Maximum weight: Weight is entered in grams. If you have entered the weight of your products, you can determine the maximum weight of orders that should receive this shipping method in checkout. If the order weighs more than this, the customer will not see this choice in checkout.
Connect to EDI module: If you use an EDI provider (eg Profrakt or Logistra), you can connect the shipping method to an EDI module to streamline order processing. The EDI module automatically selects the shipping method you have configured here when a customer places an order with the associated shipping method. This setting applies to everyone who processes orders.
Activate: When this is Active, the shipping method will be visible in checkout for your customers.
Zone: If you have entered eg Zone: Norway here, customers outside this zone will not see the shipping method as an option in checkout.
Minimum weight: Weight is entered in grams. If you have entered the weight of your products, you can determine the minimum weight of orders that should receive this shipping method in checkout. If the order weighs less than this, the customer will not see this choice in checkout.
Do not split into packages: Ignore the general setting for weight per package set in Configuration > General > Shipping / Packing > Weight per package in your control panel.
Title: Here you enter the desired title that will be displayed to your customers in checkout.
Description: This description will be visible in checkout for your customers.
Postal codes: Here you enter the postal codes for which you want this shipping method to be visible in checkout.
Example of postal code series: 1000-2000;2300-2400;
If this box is empty, all customers will see this shipping option in checkout.
Cost: Here you enter the price of the shipping method that your customers will be charged in checkout. Price is entered excl. VAT.

How to limit by postal code?

To limit availability based on postal code, you can enter specific postal code areas (eg 9000-9299;9300-9310;9400-9400;) to ensure that only customers within these areas can choose this shipping method.

In the picture below, we have added a restriction on the shipping method which ensures that the shipping method is only available to customers who live within the following postal codes: 9000-9299, 9300-9310 and 9400:

How to enter different postal code zones?

In the postal code field, enter the series you want to cover. Use semicolon (;) to separate different series, and hyphen (-) to specify an interval.
The postal code series also ends with a semicolon (;).

Examples of postal code series:

1000-2000; – Covers all postal codes from 1000 to 2000.
2300-2400;2500-2600; – Covers two series: 2300–2400 and 2500–2600.
3000;3100-3200;3300; – Covers postal code 3000, all between 3100–3200, and 3300

Note:

For single postal codes, enter the same number twice with a hyphen (eg 9400-9400;).

What if i have several stores or warehouses?

If you have several stores, or want to offer pickup both in store and in warehouse, you can easily install several shipping methods with ID: pickup.

It does not matter which of the different shipping methods with ID: pickup you install, whether it is ID: pickup10, ID: pickup12 or ID: pickup3.
As long as it is ID: pickup, it is the same shipping method.

Faq

Can i offer my customers to pick up their goods at our warehouse?

Yes, you can. Then you can easily install one of the manual shipping methods with ID: pickup.

How do i limit "Pickup in store" to customers in a specific geographical area?

Under the shipping method's settings, you can specify postal code areas.
For example:

9000-9299; for customers in the Tromsø area.
9400-9400; for a specific postal code.

Customers outside the specified postal codes will not see the shipping method at checkout.

Is it possible to have several pickup locations?

Yes, you can install several shipping methods with ID: pickup for different pickup locations.

Is it possible to offer "Pickup in store" for free, while other shipping methods have a cost?

Yes, when you create the shipping method, you can set the price to 0 kr to offer free pickup. This is a popular solution that can increase sales by offering customers a free delivery option.

My customer has chosen "Pickup in store", but wants to switch to shipping afterwards – what do i do?

If your customer has chosen the wrong shipping method, and wants to change the shipping method afterwards, you can manually adjust the order in the control panel.
Remember! If the order is paid via vipps or klarna, you will not be able to add shipping costs afterwards. Then it is best to cancel the order and ask the customer to place a new order.

How are customers informed about pickup time and address?

When customers choose "Pickup in store/at warehouse" at checkout, they automatically receive information about the pickup location if you have entered it in the description of the shipping method.

What happens if the customer does not pick up the item?

You can set up an internal routine for unclaimed goods, such as sending a reminder or canceling the order after a certain number of days. It may also be a good idea to inform the customer about the pickup deadline if you set one. This can for example be specified on a separate page for “Shipping and return” which you can find in your control panel under Design > Main menu/content.