System log

System Log

The system log provides a comprehensive overview of orders that have encountered errors during order processing. This article explains what the system log is and how to use it.

What is the System Log?

The system log is a log that gives you a complete overview of orders that, for various reasons, have received an error message in connection with order processing. The log makes it easy to find and investigate orders that need follow-up, for example, orders that have not had payment activated due to a slowness in the communication with the acquirer upon activation, errors in crediting an order, etc.

Where do you Find the System Log?

The log is available in the top line of your control panel. Click on the warning triangle to open the overview.

What is Logged?

Error Messages from Payment Provider

All error messages that come from the payment provider (Vipps, Klarna, Adyen) that are displayed in the order history will be displayed in the system log.

Error messages can be errors during cancellation, errors during activation, or differences in amounts on orders and acquirers. See example:

Error Messages from Tripletex when Transferring Web Orders

When an order, for various reasons, is not transferred to Tripletex, the order will appear in the system log.

Error messages can be due to timeout in the communication between the systems, small errors on the customer card in Acendy, or the need for changes to the customer in Tripletex.

Error Messages from Tripletex when Transferring Z-Report

When a z-report is transferred, it may fail for various reasons. Z-reports that are not transferred will be displayed in the system log for easy handling.

Error Messages from MailChimp

If problems occur with the integration between the control panel and MailChimp, the control panel will receive an error message from MailChimp. All these error messages will be displayed in the system log. See example:

Functions

Learn about the different menu items in the system log.

Overview

By default, the overview is displayed. Here you get an overview of orders with active error messages that have not been processed. You also get some information about the order.

Explanation of the various fields:

Source: What is the source of the error message?
Reason: What is the reason for the error (difference, cancellation, credit, etc.)?
Description: Description of the error message.
Last occurrence: When did the error last occur on the order?
Number of times: How many times has the error occurred on the order?
✔️: Click this to remove the order from the overview as soon as the problem is solved.

Important!

Marking the order as resolved in the overview does not solve the problem on the order itself, and the problem must be fixed directly on the order or in the portal of the payment provider (Vipps, Klarna, etc.)

Details: Extended information about the order for processing.

History

In the history, you have an overview of orders that are marked as completed. In the history, you also have the opportunity to see who has marked the order as resolved.

Settings

This menu allows you to activate automatic sending of e-mails, either daily or weekly on any day you choose.

The e-mail contains a summary of how many orders are unprocessed in the system log.

Example of e-mail: