Creating a demo store
Creating a demo store is super easy! Below you'll get some info as well as answers to frequently asked questions.
How do I create a demo?
It's easy to get started with your online store at Acendy. The process starts with a demo where you can try out the solution for free for 14 days.
Once you have created a demo store, you can immediately start setting up the online store as you want it to appear. First, choose a design, then you are ready to enter products. Follow our guide and do not hesitate to contact us if you are wondering about something. We have extensive experience with this and are happy to help you.
Activating the Online Store
If you want to activate the online store, you can select "Activate Store" at the bottom of the control panel.
Unsure about pricing? Find our pricing here!
Will you help me get started?
At Acendy, you don't need to be a designer or programmer. You can easily set up your online store with the desired content, such as ad banners and products. With an optional design template, you can easily customize your online store.
Contacting Support
If you already have an online store with Acendy or have a demo store, you can always contact our support department. Our support team is always at your service. The job of our skilled employees is to support and help you if the need arises. Support is always included in our packages.
Should I choose a "Get started" package?
A startup package is a good fit for those who are short on time, find technology a bit tricky, or are unsure of what features and content are needed to succeed. Acendy offers three startup packages: We Fix light, We Fix, and We Fix+. If you order a startup package, we will set up the entire online store for you.
Design of Banner Ads
We offer a finished design of the main ad and one row with four banners on the front page, or an extra row of banners if you wish. The designer can use images from your pages, from our image archive, or you can submit images you want us to use.
Logging into you store
The way you log in to your online store's control panel depends on whether you have a demo store or an activated store with us.
How to log in without your own domain
If you have not connected your own domain, you can use your address that was created when the store was activated in our systems.
What if you have connected the store to a domain?
As soon as you have connected a domain to the online store, the domain name should be used for login. So, if you have previously logged in with www.yourstore.acendy4.no/kontrollpanel, you now log in with www.yourdomain.no/kontrollpanel
What if you have forgotten your password?
If you have forgotten your password, you can easily request a new one directly via the login page. You will then receive an e-mail from us with instructions on how to create a new password.
Is my demo being saved?
Yes, when you order and activate your online store from Acendy, all content from your demo store will be transferred.
Which address (domain) will my store get?
Before you connect a domain, the store's name will be the name you choose for the demo. This will be your internal store name in Acendy.
Store name
For example: if the name of your demo is mystore, the address (before a domain is connected) will be mystore.acendy4.no. In our database, the name will be mystore_acendy_no.
Domain
If you do not have a domain, you can order one from a provider. You do not need web hosting as we have our own servers. To connect the domain to the online store, a so-called CNAME is used, which points to a web address. Should this address change, we will send information about this by e-mail. Then the online store owner is responsible for updating this.
I want to activate my account, but I am not ready to go live
Don't worry. Even if you activate your customer relationship with us, the online store will not go live until you have set up a domain. You can do this whenever you want.
Customer Relationship
Before you can launch your online store, you need to set up payment solutions and shipping agreements. This is only possible after you have activated a customer relationship with us.
- Click on "Activate store" in your demo control panel, fill in your company information, and select one of our online store packages.
- After you have submitted the activation form, you will receive a series of emails from us that guide you further towards opening your store.
- You can also go to the "Get started" category in the help center if you would like to have all the information at once.
- If you would like help in the start-up phase with design and training, we recommend checking out our We Fix packages.
- Eventually, when you are ready, you connect your domain and set the settings so that Google (and other search engines) can find your store.
Ready to go live?
Before you launch your online store, there are several things you should have in place. Here, we have gathered some points that you can use as a checklist.
In short, the most important thing is to visit your store as a customer, look at the products and the setup of the online store, and complete a test order, which you can then cancel.
Payment methods
Payment methods are available for the customer. Test by placing an order through the store; usually, this is Klarna Checkout.
Shipping setup
Shipping calculation is in place (test by placing an order).
Product and category view
- Products are in place with price, article number, product images, and the correct VAT class assigned.
- VAT calculation is correct (test by placing an order).
- Product images and descriptions are good.
Design
- Banner images are in place under Design > Your Design > Design settings > Banner images.
- The customer receives an order confirmation, and it looks okay.
- Logo is uploaded under Design > Upload logo/banner.
Terms of sale, privacy, and company information
- The "Terms of Sale" page is available in the top line and/or bottom line.
- A page with a privacy statement is available in the top line and/or bottom line. Many use the "Privacy" page. Acendy's privacy statement can be seen.
- The "About Us" page is well-written, clearly stating who operates the online store. Also, include the organization number and company.
- Company information is visible in the bottom line.