Stock Status and Stock Rules
Where can I find the stock settings?
Go to:
Control Panel → Configuration → General → Stock status
Here you can configure how stock is handled in your online store.
Configure stock rules
In the stock settings, you can control how the system handles products that are out of stock.
Examples of settings include:
- deactivating products when the stock reaches zero
- allowing customers to purchase out-of-stock products (overselling)
- determining how stock status is displayed to customers
Changes are saved by clicking Save changes.
Pre-order products
You can allow customers to pre-order products that are not currently in stock.
This is configured per product.
- Go to Products → Products
- Open the product you want to edit
- Locate the stock settings
- Enable pre-order
- Click Save
When this is enabled, customers can order the product even if the stock level is 0.
Advanced stock management
For more control over stock status, the Advanced stock management extension is recommended.
This extension allows you to:
- display custom stock messages
- manage overselling with more detailed rules
- automatically deactivate products when stock reaches zero
You can find the extension here:
Extensions → Your extensions
Back-in-stock email notifications
You can also allow customers to receive notifications when out-of-stock products are available again.
This is done using the Back-in-stock email notification extension.
With this feature, customers can:
- register their email address on out-of-stock products
- receive an automatic notification when the product becomes available again
You can find the extension here:
Extensions → Your extensions
Important to know
- Stock settings apply to the entire online store
- Pre-orders are configured per product
- Advanced stock rules require a separate extension
- Back-in-stock notifications require a separate extension
What if this does not solve the problem?
- Verify the stock settings under Stock status
- Check that the product has the correct stock settings
- Test the product in your online store
- Contact Mystore support if the stock status is not displayed correctly
Please include:
- The product name or product ID
- A screenshot of the stock settings
- The domain name of your online store.