Change of ownership

How do I perform a change of ownership?

This article guides you through the process of transferring ownership of your Acendy store, covering necessary steps and considerations.

Guidance

Ownership Acendy
Ownership Acendy Payments (POS and ECOM)
Ownership Klarna

Submit the ownership change form

You can find the ownership change form via Customer relations > Change of ownership in the control panel ↓

Invoices already billed to the current owner must be paid before the ownership change can be reported.
Contact customer service if, for various reasons, these invoices need to be re-invoiced to the new owner.

Acendy Datakasse and Acendy Card Payment

If you have Acendy Datakasse or Acendy Card Payment for the online store, a separate ownership change must be made for this. Adyen carries out the ownership change, but we need to report this on your behalf.

Until the ownership change for Acendy Payments is in place, the agreement will be in the name of the old owner, and the payments will belong to them. If you want to stop the payments until the ownership change is in place, the old owner must give us written notice of this.

External agreements

When it comes to external agreements such as Klarna, Vipps, domain, accounting, etc., this must be changed directly with the supplier. Below we briefly describe the processes we have been described by some of our partners.

Ownership Klarna

Since you have a legal agreement with Klarna, you must contact Klarna directly to carry out the change of ownership of this. The process may take a few weeks, but you will have an active Klarna agreement while the change of ownership is in progress.

The old and new owner must fill in a form called Transfer agreement and send this to merchant@klarna.no for further processing.

Download the ownership change form
Party I is the current owner, Party II is the new owner.
The form is sent to merchant@klarna.no

Once the form has been submitted, a team at Klarna will take over the inquiry that confirms the details.

Note.
If any information in the form is missing or incomplete, Klarna will take longer to process the change of ownership. Klarna will contact you if they need more information.

Once the information in the form has been confirmed by Klarna, the current owner will lose access to the Klarna portal and the new owner will have full admin access.

As soon as the change of ownership is complete, Klarna will contact the new owner to guide them on how to generate new API keys for the integration with Acendy. This is very important to do!

Note that it is Klarna who carries out the change of ownership and that we at Acendy unfortunately do not have the opportunity to influence the processing time of the change of ownership.

Post-invoicing of services

Please note that the current owner may have additional services on their agreement, which are invoiced in arrears. These are invoiced to the new owner. Previous and current owners must settle these in between.