How to Complete a Change of Ownership

Before you start

• All outstanding invoices must be paid before the ownership transfer can be completed.
• If you wish to transfer open invoices to the new owner, this must be clarified with customer support before submitting the form.

Step 1: Submit a change of ownership request

1. Go to Configuration → Administrators
2. Click Change of ownership
3. Complete the form
4. Submit the form

The form only applies to the transfer of the Acendy store itself.

Step 2: Update payment services

• Payment services are not transferred automatically.
• They must be updated separately.

Acendy Card Payments / POS

Change of ownership for Acendy Card Payments is handled via Adyen.

To start the process:

1. Contact customer support via chat or email
2. Inform us that it concerns a change of ownership for Acendy Card Payments

Important to know:

• Payouts will continue to go to the previous owner until the process is completed.
• If the previous owner wishes to stop payouts, this must be requested in writing.

Klarna / Kustom

Klarna/Kustom requires a completely new agreement in case of a change of ownership.
This means you will receive a new onboarding link by email.

The process works as follows:

1. You will receive instructions by email
2. Follow the link to apply for a new agreement with Kustom
3. Once the agreement is approved, you will receive new API keys
4. Update the API keys in your Mystore control panel

When this is completed, the Klarna/Kustom solution will function as before, but with the correct organization number and new company details.

Step 3: Update other agreements and integrations

The change of ownership must also be updated with external providers.

This may include:

• Vipps
• Domain services
• Accounting systems
• Web hosting providers
• Other third-party integrations

Also review agreements that are invoiced in arrears.

Important to know

• Store ownership transfer and payment service updates are two separate processes.
• The process may take time with certain providers.
• Access and payouts may be affected until the ownership transfer is completed.

What if this does not solve the issue?

Contact customer support and include:

• Store name
• Organization number (old and new)
• Which payment services are connected

You can contact us via chat in the control panel or by email.