Order management

How to Manage Orders in the Control Panel

This guide shows you how to manage orders using the order processing features in your control panel. Learn how to efficiently handle new orders from start to finish, including how to process, modify, and cancel them.

Process an Order Step by Step

New orders automatically receive the status "Not processed", which indicates they are ready to be handled.

1. Go to Orders/Customers > Process orders in your control panel.
2. Click on the desired order in the list. (Tip: Use filters to easily navigate large order overviews.)
3. Select the Details tab.
4. Under the "Notes" field, you can enter relevant information for the customer or internal notes for the warehouse.
   • To send the note to the customer, check "Add note" and "Send email to customer."
   • You can also choose to send a cancellation form by checking "Send cancellation form."
   • Default selections for these checkboxes can be set in the settings (gear icon) in the order overview.
5. Under "Change order status", select a new status for the order (e.g., "In progress" or "Sent").
6. Click "Update order" to save all changes.

Note: If you have an integration with Logistra for shipping labels, you'll find detailed information on printing shipping labels in a separate help article.

How to Modify an Order

This article explains how to modify an existing order, including editing products, shipping, and price.

Edit Order Information

Follow these steps to modify an order:

1. Select the desired order.
2. Click "Edit".

Important: You can only adjust the price downwards or keep the same total sum. If the total sum increases, the order will not be activated with Klarna, Vipps, or Mystore Card Payment.

1. Make the necessary changes.
2. Click "Save order" to save the changes.
3. To return to the order overview and complete or further process the order, click "Go to order X".

Important: Please note the warning that updating to status "sent" during editing will not activate the payment (with, for example, Klarna, Vipps, or Mystore Card Payment). This must be done on the order itself, as shown in the first guide at the top of this page, or via bulk processing.

Important: When you click "Save changes", we send a message to Klarna to update the transaction amount. Therefore, do not click "Save changes" until you are certain the order has been correctly changed.