Verification of domain for outgoing e-mail

How the verification works

To verify your domain, you must add two technical records to the domain’s DNS settings:

• DKIM
• Return-Path

These records act as a digital signature that tells the recipient’s email system that the emails are actually sent from your online store.

The values you need can be found in the control panel, and they must be added with your domain provider (for example Domeneshop, One.com, or Syse).

Step 1: Retrieve verification information in the control panel

1. Go to Configuration → Email
2. Find the section Your domains for sending email
3. Click Add domain
4. Enter the domain you want to send emails from (example: mystore.com)

• • Note: Do not include www. before the domain name.

5. Click Submit

You will now see the values for:

• DKIM
• Return-Path

These values must be copied and added to your domain provider.

Step 2: Add DNS records with your domain provider

Log in to the company where your domain is registered and add two new DNS records.

DKIM record

• Type: TXT
• Hostname / Host: Copy the value from the control panel
• Value: Copy the value from the control panel

Return-Path record

• Type: CNAME
• Hostname / Host: Copy the value from the control panel
• Value: Copy the value from the control panel

Get help from your domain provider

If you find DNS configuration difficult, you can send the values to the support team at your domain provider. They can help you add the records.

• Contact Domeneshop
• Contact One.com
• Contact Syse

Example email:

Set sender addresses

Once the domain has been verified, you must define which email addresses your store should send emails from.

1. Go to Configuration → Email
2. Navigate to Important email addresses
3. Select Sender addresses
4. Add the email addresses you want to use

Example:

post@mystore.com

Video walkthrough

Frequently asked questions (FAQ)

Who is my domain provider?

Your domain provider is the company you pay the annual fee for the domain name to.

For .no domains:

1. Go to:
   https://www.norid.no/no/domeneoppslag/oppslagstjeneste/
2. Enter your domain name
3. Click Search

The name of your registrar (domain provider) will appear in the results.

For other domains (.com, .net, etc.):

1. Go to:
   https://lookup.icann.org/en
2. Enter your domain name
3. Click Lookup

Under Contact Information, you will find the provider.

Can I use Gmail or Hotmail?

No.

Since 2024, it is no longer possible to send emails through the control panel using public email services such as:

• Gmail
• Hotmail
• Outlook.com

You must use an email address connected to your own domain.

Example:

post@mydomain.com

Can I use the same email address in multiple stores?

Yes.

You can add the same domain to multiple control panels.

However:

• each store receives its own DKIM key
• each key must be added to DNS with your domain provider

Does the email domain need to match the store domain?

No.

The domain used for sending email does not have to be the same as the online store’s domain.

Example:

• Store: store.mystore.com
• Email domain: mystore.com

The most important requirement is that you have access to manage the DNS settings for the domain.