Discount Center: Overview and getting started

The Discount Center is where you create and manage every kind of discount in your store: discount codes customers type at checkout, automatic quantity discounts, and "Buy X for Y" deals. You schedule them, decide which products they apply to, and the store takes care of applying them when a customer shops.

The three discount types

Every discount you create is one of three types. Pick the type that matches how you want the discount to work.

You choose the type when you create the discount, and it can't be changed afterward. If you picked the wrong type, delete the discount and create a new one.

The dashboard

The dashboard is the front page of the Discount Center. It gives you a quick read on what's running and what's coming up.

What you'll see:

• Active discount codes — how many codes are live right now, and how many times they've been redeemed in the last 30 days.

• Gift cards — how many gift-card codes still have a balance left, and the total amount outstanding.

• Quantity discounts — how many you have and how many products they cover.

• Buy X for Y deals — how many are set up and their redemptions over the last 30 days. This card only appears if Buy X for Y is enabled for your store.

• Upcoming activations — the next discounts due to switch on, with what each one will sync to a category and tags.

• Quick links — shortcuts to common jobs, like duplicating a code in bulk.

The failure alert

If a discount couldn't finish setting itself up — usually because its category or tag sync ran into a problem — a red alert appears at the top of the dashboard. It tells you which discount failed and that no discount is currently active for those products.

Click Retry to reprocess the affected discounts. The store will try again on its next run. See Category and tag sync for what's happening behind the scenes and how to resolve the underlying problem.

Creating a discount

• From the dashboard or any discount list, click New discount.

• Choose the discount type (code, quantity, or Buy X for Y).

• Give it a name. This is internal — customers never see it. Use something you'll recognise later, like "Spring newsletter 2026".

• For a discount code, enter the code customers will type, or click Generate for a random one. The form tells you live whether the code is available or already in use.

• Set the discount value — a percentage or a fixed amount.

• Choose what it applies to (all products, specific products, categories or manufacturers, or shipping only).

• Optionally set a schedule so it turns on and off automatically. Leave the start date empty to make it always active.

• Click Create discount.

You land on the discount's detail page. Conditions, category sync, and tag sync are all set up there — not in the create form — so you can keep the first step short.

The detail page

Every discount has a detail page where you manage everything about it. There's no separate "edit" screen — you change settings directly on this page through a set of cards, each with its own edit button.

Depending on the type, you'll see cards for:

• Settings — name, code, and value (the header pencil icon).

• Schedule — when the discount is available.

• Conditions — minimum order, usage limits, customer group, and more.

• Targeting and Excluded — which products the discount applies to.

• Products — the list of products on the discount when you target specific products.

• Quantity tiers (quantity type only) — the discount-per-quantity table.

• X for Y rule (Buy X for Y only) — the rule and what the customer sees.

• Category sync and Tag sync — automatic category and tag changes while the discount runs.

The detail page also shows how many times the discount has been used. For codes, clicking that count opens the usage report.

Finding your discounts

Each discount type has its own list in the sidebar — Discount codes, Quantity discount, and Buy X for Y. Lists let you search, filter by status or whether sync is configured, and act on discounts in bulk (like deleting several at once). There's also a Timeline view that lays out scheduled discounts on a calendar so you can see overlaps at a glance.

Tips

• The name is just for you. Make it descriptive so a teammate can tell what a discount is for without opening it.

• Deleting a discount that's currently active deactivates it first, which reverses any category and tag changes it made. Redemption history is kept, so usage reports stay accurate.