Delete products

This article explains how to delete products in Acendy, and when you should consider deactivating a product instead of deleting it.

Important before deleting a product

Deletion cannot be undone!

When a product is deleted:

  • it is permanently removed from the system
  • it can not be restored
  • you lose all associated history

If the product should only be removed temporarily, it is recommended to deactivate the product instead of deleting it. See how to deactivate a product here!

When should I deactivate instead of delete?

Deactivate the product if:

  • the product has been sold previously
  • the product exists in orders, reports, or accounting
  • the product may become relevant again later
  • you want to preserve item number, prices, and sales history

Delete the product only if:

  • it is a test product
  • it was created by a mistake
  • the product has never been used

Delete product from product catalog

  1. Go to Products → Products in the control panel
  2. Click on the product you want to delete
  3. Click Delete
  4. Select:
    • Delete from this category, or
    • Delete from all categories
  5. Confirm the action

Deleting products via Bulk editor

  1. Go to Products → Bulk editor
  2. Check the products you want to delete
  3. Click Bulk editor
  4. Select Delete
  5. Confirm the action
  6. Click Start

Important to know

  • Deletion is permanent
  • The action cannot be undone
  • The product cannot be restored by customer service
  • Youlose all history associated with the product

If you are unsure: deactivate the product instead of deleting it

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