FAQ Vipps

Frequently Asked Questions About Vipps

This article addresses frequently asked questions about using Vipps as a payment method with Acendy, covering costs, order processing, and setup.

Who Can Use Vipps?

Anyone with an online store or PoS (point of sale) system on our platform can use Vipps as a payment method.

What Does Vipps Cost?

There are no extra monthly fees or setup fees. You only pay transaction costs. The transaction costs depend on your Acendy product package.

How Do Customers Pay with Vipps in the Online Store?

Vipps appears as a separate payment option in Klarna checkout, express checkout/business checkout, and PoS (point of sale) systems.

How Do I Process Vipps Orders in the Control Panel?

Vipps orders are processed in the same way as Klarna orders.

How Long Does It Take Before the Money Is in the Account?

Vipps pays out daily with a 1-2 day delay. That is, purchases made on Monday are paid out on Tuesday/Wednesday. Purchases made on Friday are paid out on Monday/Tuesday, and purchases made on Saturday/Sunday are paid out on Tuesday/Wednesday.

I Have Completed the Registration in the Vipps Portal – What Do I Do Now to Get Vipps Active in My Online Store?

Once you have completed the registration in the Vipps portal, you must retrieve the API keys and enter them in the Acendy control panel. Then, activate Vipps as a payment method in your store.

Vipps - Status "Reserved" and "Sale"

When a customer places an order, the amount is reserved. In the Vipps administration, the transaction is displayed as "Reserved" in the overview. At this point, the amount has not been debited from the customer's account; it has only been reserved.

When the store owner marks the order as "sent" in Acendy, the amount is debited from the customer's account. In the Vipps administration, a new transaction is displayed in the overview that is marked as "Sale".

After this is done, there will be two different lines with the same transaction id: one that is "Reserved" and one that is "Sale".