URL Redirects

What is a redirect?

A redirect is used when a page in your online store has a new address or no longer exists.

When a customer opens an old link:

• they are automatically redirected to the correct page
• old bookmarks and links continue to work
• you avoid 404 errors in your store

This is especially useful when:

• changing a product URL
• restructuring categories
• migrating content

How to create a redirect

1. Go to Control Panel → Configuration → Redirects
2. Select Redirect type
3. Enter the Old address
4. Enter the New address
5. Click Save

Types of redirects

Global redirect

• A general redirect that applies across the entire store.
• Used to redirect one URL to another.

Example:

www.storename.com/old-page
→
www.storename.com/new-page

This is the most common type of redirect.

Product redirect

• Redirects from one specific product ID to another.
• Used when a product has been moved or replaced.

Note:

• You must use the product ID, not the product name
• The ID can be found when editing the product

Category redirect

• Redirects from one specific category ID to another.
• Used when a category has been moved or replaced.

Note:

• You must use the category ID, not the category name
• The ID can be found when editing the category

Category IDs and product IDs refer to the unique identifier, not the name, of the category or product. You can find the ID when editing the category or product.

Editing or deleting redirects

You can edit or delete existing redirects.

1. Go to Control Panel → Configuration → Redirects
2. Here you can:

• • edit a redirect
  • delete a redirect

Important

• If you select Delete, the redirect is removed immediately
• Deleting a redirect cannot be undone

When editing a redirect, the old address is locked and cannot be changed.

If you need a different old address, you must create a new redirect.

Note: Editing existing redirects should only be done if you have a good reason and understand the changes you are making.

Important to know

• Redirects only work within the store’s main domain
• You cannot redirect to an external domain
• Incorrect configuration may cause pages not to load properly
• Always test redirects after creating them

What if this does not solve the problem?

• Verify that the old URL is entered correctly
• Check that the new URL exists
• Test the link in incognito mode
• Contact Mystore support if the redirect does not work

Please include:

• The store domain
• The old URL
• The new URL
• A screenshot of the redirect in the control panel