Datakasse version 4.0

This article provides an overview of the changes and new functionalities in the latest version of Acendy Datakasse.

Introduction

Version 4.0 largely functions like the existing version (3.2) but includes new features that will be covered in this article. Version 4.0 is rewritten in a new framework and generally performs faster than the current version.

The design has also been updated to align with Acendy's new design profile.

Refund to card: New process

Previously, you had to wait until the entire refund process was complete before the customer received a receipt. Now, the receipt is issued immediately, and the refund processes in the background.

Advise the customer that the funds will be returned within 5-7 business days. Typically, if the store has a positive balance with the acquirer (Adyen), the funds will be transferred within 1-2 days. However, it's wise to have a buffer in case of refund errors, allowing Acendy Support to investigate and process the refund.

You can now access a full overview of card refunds via Main menu > View last orders. A separate tab called Refunds is available. For each refund, you can find information about the return order (associated with the refund), the original order, and the reference number for both the refund and the original order.

A status field indicates whether the refund is approved or has failed. A comment field will also be added for including personal notes about the refund.

Instructions for card refunds

Find the original order via Main menu > View last orders, search for the original order via Main menu > Search for order, or scan the receipt if the customer has the original receipt.
Select the products to be returned/refunded.
After adding the products to the cart, press the card payment button to complete the process.
The receipt is printed.

What happens if a refund fails?

Important

The most common reason for a refund failure is if the account balance with the acquirer (Adyen) is lower than the amount you're trying to refund. This can occur if you have low/no turnover for a period and have received all card payments.

This is less likely for stores with a daily/steady turnover.

We recommend setting up a "buffer" with the acquirer at an optional amount, which will always be held back upon payout to ensure a given sum is always available for refunds. This is comparable to always having a given sum in the change box. You can withdraw or adjust this buffer at any time by contacting customer service (at Acendy).

To set up such a buffer, contact customer service via chat or e-mail.

If a refund fails, a warning lamp will appear in the header (at the top of the app).

Clicking on this lamp will direct you to View last order > Refunds.

Here, you'll find information and guidance on contacting customer service. After notifying customer service, you can click the three dots next to the status. Here, you can manually set the status to Under investigation and add a comment if desired.

The warning lamp in the header will now disappear, and customer service will contact you as soon as they have investigated the refund.

Exchange note

You can now print exchange notes on Acendy Datakasse. The exchange note is linked to the order being processed, and the scan code on the exchange note is the same as on the receipt. Scanning an exchange note will give you options for returns, similar to scanning a receipt.

How to print an exchange note:

Complete the order as normal.
After completing the order, a new option appears called Receipt + Exchange note.
Click on Receipt + Exchange note. The receipt prints first, followed by a selection of products for which you want an exchange note. If multiple quantities of a product were purchased, you can select how many exchange notes to print for that product.

Tip

You can also print an exchange note via Main menu > Last orders.

Favorite categories/bookmarks

The location of favorite categories has changed. They are now located under the navigation bar, like bookmarks in a standard browser.

To bookmark a category, press the settings icon and then the star icon for the desired categories.

Sale of gift cards

You can now sell gift cards without clicking on the gift card product. You can click the Add icon (+) in the shopping cart and select gift card. You can still use the gift card product, which will redirect you to the new function.

Product image in shopping cart

If you want to use a product image (thumbnail) on the product lines in the shopping cart, you can activate this via Main menu > Settings > Display.

Hide users from the seller menu

You can now choose to exclude admins/users from the seller menu by pressing the option icon at the top of the select seller modal.

If you have many employees and not all administrators are sellers, this can make the list clearer and easier to use instead of using a PIN code.

You can adjust which users should be visible at any time.

Search by EAN code

You can now search for products by EAN codes, either by scanning the barcode or by entering the EAN code in the search field. This makes it easier to check the stock of a specific size of a product. You can scan the product and then check the product information. Previously, scanning a barcode would always add the product directly to the shopping cart, even in the search field.

The new function is available when you press the search icon. You now have the option to search by EAN. Check this box and scan the barcode. The product will now appear as in a normal search.

Parked order (new icon)

Orders that are parked will now be displayed via a new icon in the header, next to the terminal icon. When you have one or more orders parked, a P icon (parked order) will appear. Press the icon to bring up the list of parked orders.

Product packages

Product packages are currently unavailable in POS 4.0. We are working on this, and the solution will be ready as soon as possible. We will provide updates when the solution is in place.

Troubleshooting

This section covers basic troubleshooting to help you get started quickly.

Problems with logging in

If you experience problems logging into the online store, follow the guides below for simple assistance.

Clear cache

If you experience strange errors in the app itself, try clearing the cache to see if it helps.

Remember to connect the terminal and receipt printer after clearing the cache.

Reset store

If clearing the cache doesn't help, try resetting the store.

Step 1: Double-click the iPad's home button.
Step 2: Swipe away the cash register so it is not running in the background.
Step 3: Scroll down to the "Cash Register" app.
Step 4: Press "Reset store" so that it lights up green.
Step 5: Open the cash register and log in with your user information.

Remember to connect the terminal and receipt printer after logging in.

How to activate Vipps in the cash register

Vipps is activated by navigating to Main menu > Settings > Payment.

How to activate cash payment

Cash payment is activated by navigating to Main menu > Settings > Payment.

Datakasse version 4.0