Troubleshooting Vipps

When a customer pays with Vipps, the payment is completed first. Once the payment is confirmed, Vipps sends a message to the online store to inform that the payment has been completed, and then the order is created.

If we do not receive a message from Vipps that the payment has been completed, no order will be created. Although this does not happen often, it can occur. In our systems, we see that we have not received any message from Vipps. In such cases, the customer will never see the "order confirmation," and they will also not receive an order confirmation email. Additionally, no order is created in your online store.

If you do nothing about this, the customer will receive a refund after 8 days because the order is never marked as sent.

We have created a tool in your control panel that allows you to activate or cancel such orders.

Read more about the tool.

In your Vipps portal, you can find the order ID that you need to activate or cancel the order. If you know which products the customer has purchased, you can activate the order and then create a manual order to have this registered in your accounts.

[status code] 404
[reason phrase] Not Found
[url] https://api.vipps.no/Ecomm/v2/payments/T-1638377488-61a7a810ac2b0/capture

Reason:

This error message is due to communication failure on the API during the period that prevents activation of payment on the order. Most likely, the payment is reserved in the Vipps portal.

Solution:

• Log in to the Vipps portal to see if the transaction has gone through.
• If the transaction has not gone through in the Vipps portal, you can try to change the status back to sent and activate the payment again.
• If it does not succeed, you can process the order despite the error messages and then activate the transaction manually in the Vipps portal.
• If the transaction has gone through in the Vipps portal, the order can be processed despite the error messages.
• If you often receive this error message, new API keys may help. Check the article for a guide on how to do this easily here.

We were unable to mark the order as sent with Vipps. Error message: Client error response [status code] 499 [reason phrase]
[url] https://api.vipps.no/Ecomm/v2/payments/T-1695984355-6516aae3b87cd/capture

Reason:

This error message is due to communication failure on the API during the period that prevents activation of payment on the order. Most likely, the payment is reserved in the Vipps portal.

Solution:

• Log in to the Vipps portal to see if the transaction has gone through.
• If the transaction has not gone through in the Vipps portal, you can try to change the status back to sent and activate the payment again.
• If it does not succeed, you can process the order despite the error messages and then activate the transaction manually in the Vipps portal.
• If the transaction has gone through in the Vipps portal, the order can be processed despite the error messages.