Problems With Payment Terminal
Problems With Payment Terminal
This article helps you troubleshoot any issues that may arise between the terminal and the iPad.
V400M
The V400M terminal looks like this:
No Communication Between Terminal and iPad
If the card button is gray and it is not possible to pay with a card, it means that the terminal and iPad are not communicating.
This terminal communicates with the iPad via a cloud-based server.
So, if it is not possible to pay with a card, it means that the network connection to one of the devices is not working as it should.
- Check that the terminal and iPad are connected to a network and that there is network access.
On the terminal:
- First, press 9 and then the Enter button.
- Enter the admin PIN and press Enter.
- Click on "Network" and "WI-FI".
- To check that you are connected to the network, there should be a green circle at the bottom of the wifi symbol.
If there is no green circle at the bottom, remove the network and connect to the network again. - When both the terminal and iPad are connected to the network, you should be able to connect to the terminal by pressing the following on your terminal.
- Press "Main Menu" in the upper left corner.
- Press "Terminal Settings"
- Press connect to terminal
- On the next image, select "V400M"
- Then a serial number will appear on the screen that should match the serial number on the back of your terminal.
- If it matches, press connect and the setup is ready when a green terminal icon appears at the top of your iPad and the "Card" button is green.
S1000
The S1000 terminal looks like this:
No Communication Between Terminal and iPad
If the card button is gray and it is not possible to pay with a card, it means that the terminal and iPad are not communicating.
This terminal communicates with the iPad via a cloud-based server.
So, if it is not possible to pay with a card, it means that the network connection to one of the devices is not working as it should.
- Check that the terminal and iPad are connected to a network and that there is network access.
On the terminal:
- Then press the "Gear symbol(Settings) > Network > Wi-Fi"
- The network is connected when it says "Connected" under your network name. - If it does not say connected, remove the network and connect to the network again.
- When both the terminal and iPad are connected to the network, you should be able to connect to the terminal by pressing the following on your terminal.
- Press "Main Menu" in the upper left corner.
- Press "Terminal Settings"
- Press connect to terminal
- On the next image, select "V400M"
- Then a serial number will appear on the screen that should match the serial number on the back of your terminal.
- If it matches, press connect and the setup is ready when a green terminal icon appears at the top of your iPad and the "Card" button is green.
Error Message When I Press Card
Solution:
Location services on the iPad are not turned on
- General -> Privacy -> turn on location services
- Important! It must say the following on the cash register: when using