Users, Administrators and Groups

How to access user administration

1. Go to Configuration → Administrators

Here you will find:

• Company information
  This is the information associated with your company in Acendy. If you want to change anything, please contact us.
• Invoice and payment
  Here you will find information about your customer card in Acendy, as well as your invoice overview.
• Overview of users
  This is an overview of users who have access to your control panel, and you can also manage the users here.
• Administrator groups
  Here you can change and add different administrator groups.
• Change of ownership
  If you are going to carry out a change of ownership, it can be done here.
• Termination
  Here you will find relevant information such as the notice period, etc., if you are considering submitting a notice of termination for the online store or data cash register.
• Agreements
  Here you will find an overview of your agreements such as the Acendy User Agreement, Shipping Agreement, Hubspot User Agreement, Klarna User Agreement, etc.
• Upgrade plan
  If you are wondering which pricing plan you are on, or if you want to upgrade your pricing plan, you will find information here, as well as a form for upgrading.

How to add a new user

1. Go to Configuration → Administrators
2. Click +Add user
3. Enter the user’s information
4. Select role
5. Select administrator group
6. Click Save

The new user will receive an email to create a password.

Edit or remove a user

1. Go to Configuration → Administrators
2. Click View details for the selected user
3. Make the required changes
4. Click Save

To remove a user:

1. Click Delete user

Important to know:

• The account is permanently deleted.
• The user will lose access to the control panel.
• Actions performed with the account remain stored in the system.

Administrator groups and access levels

Administrator groups determine which parts of the control panel a user has access to.

How to create a new administrator group

1. Go to Configuration → Administrators
2. Click Administrator groups
3. Click Create new group
4. Enter a name for the group
5. Click Save

How to change access level for a group

1. Go to Configuration → Administrators
2. Click Administrator groups
3. Select the desired group
4. Click Access level
5. Enable or disable the required permissions
6. Click Save changes

Roles

A role describes the user’s function within the company.

The role is used for:

• Customizing information and notifications
• Internal organization

Important to know

• Access is controlled by administrator group.
• Changes to a group affect all users in that group.
• Only users with the correct access level can manage other users.