Acendy POS app

Acendy POS app

This article discusses updating the data box app, as well as information about delays and unstable internet connections.

Updating

It is important that your iPad is running the latest versions of iOS and that Acendy data box is updated.
Software updates often fix errors related to the user experience and avoid future problems related to outdated software.

To check if there are any available software updates, do the following:

Data box app

1. Tap the App Store icon on your iPad.
2. Tap your icon in the top right.
3. You will then see a new page, here you can either scroll down and find the data box app or press "update all"

Ios update

1. Tap the "Settings" icon on your iPad.
2. Tap "General > Update"
3. Update iOS to the latest version

Automatic update

To make it easier to keep the software up to date, you should check that automatic updates are turned on in your iPad's main settings.
If this option is turned on, all software updates will be done in the background without you having to do anything at all. 

Here's how to turn on automatic updates on your iPad:

1. Tap the "Settings" icon on your iPad.
2. Tap App Store.
3. Under Automatic Downloads, make sure "App Updates" is turned on.

Slowness

If you experience the Acendy data box app working slowly or locking up, you can try the following:

1. Tap the main menu in the top left of the data box app (three horizontal lines)
2. Tap Settings > Other
3. Tap "Clear cache" to the right of "remove all stored data"

If you still experience slowness, try the following

1. Tap your iPad's Home button twice to show all running apps.
2. Swipe left or right to find the Acendy data box app.
3. Once you have found the Acendy data box app, swipe it up to remove it from the list and force it to close.
4. Tap the Home button again on your iPad.
5. Go to "Settings" on the iPad
6. Scroll down the left side until you find "data box"
7. Activate the "Reset store" option and press the home button on the iPad
8. Open the data box app, log in and connect to the terminal.

Unstable internet connection

If the screen on the data box is white or you get an error message regarding a bad internet connection, try the following:

1. Try restarting your network router, unplug it for 30 seconds and plug it back in.
2. Open VG.no and see if you have an internet connection.
3. If you still can't connect, try connecting the iPad to a shared mobile network.

Contact your internet provider if you can connect to the mobile network and not the broadband.

If you cannot connect to either mobile network or broadband, try the following:

1. Tap your iPad's Home button twice to show all running apps.
2. Swipe left or right to find the Acendy data box app.
3. Once you have found the Acendy data box app, swipe it up to remove it from the list and force it to close.
4. Tap the Home button again on your iPad.
5. Go to "Settings" on the iPad
6. Scroll down the left side until you find "data box"
7. Activate the "Reset store" option and press the home button on the iPad
8. Open the data box app, log in and connect to the terminal.

Contact customer support if it still doesn't work.