Order and Activate Kustom Checkout

Before You Start the Application

To ensure your application can be processed, the following information must be correct and visible in your online store:

• Organization number
• Company name
• Registered address
• Phone number
• Email address
• Terms and conditions
• Privacy policy

This information must be easily accessible, for example in the footer.

Update Footer Information

1. Go to Design → Main Menu/Content → Footer Pages
2. Update the required information and save.

Application Process – Step by Step

1. Start Activation in the Control Panel

When activating your Mystore subscription (Start, Smart, or Pluss), Mystore initiates the application process.

• Required information is sent to Kustom
• Application status (initially 20%) is displayed on the front page of the control panel

2. Complete the Application Form

The application form will appear on the front page of your control panel.

• Click Go to form
• Fill in all required information
• Submit the form

3. Submit the AML Form

A few days after activation, the AML form will become available in the control panel.

AML (Anti-Money Laundering) is a legally required security measure to prevent money laundering.

How to complete it:

• Open the AML form from the front page of the control panel
• Log in with BankID (person with signing authority)
• Complete and submit the form

Important:

• The form must be submitted within 14 days
• Late submission will result in cancellation of the application
• Kustom may request additional documentation

Processing Time

• Normal processing time is 1–2 weeks, provided all documentation is correctly completed.

Check Application Status

• You can check the application status on the front page of the control panel.
• You will also receive updates directly from Kustom via email.

Transaction Fees

Transaction fees depend on your Mystore subscription:

• Start
• Smart
• Pluss

Payouts

• Kustom normally processes payouts weekly, usually once per week.
• Payout reports are available in the Kustom portal.

Important to Know

• Required company information must be visible in your online store before submitting the application
• Company details must match the Norwegian Business Register (Brønnøysund Register Centre)
• Missing AML documentation will stop the process

What if This Does Not Resolve the Issue?

• Verify that all required information is visible in your online store
• Confirm that the AML form has been submitted within the deadline
• Contact Mystore support via the control panel
• Contact Kustom directly regarding processing or documentation questions