Campaign Center v3 — Sync integrity
The live counter
On the campaign detail page, active campaigns show a live counter next to the product count:
Indicator | Meaning |
|---|---|
All X products live (green) | Every product's discount is active on the storefront. |
X / Y live (amber) | Some products are missing. The left number is how many are currently live; the right is the total in the campaign. |
Products that are out of sync also show a warning icon on their row in the product table.
Re-syncing missing products
When the counter shows a shortfall, a Re-sync missing button appears next to it. Clicking it replays the sync for every product that's missing, pushing their discounted prices back to the storefront. A confirmation notification appears when the operation completes.
Re-syncing is safe to run at any time on an active campaign — it only affects products that are actually missing.
Why products go out of sync
The most common cause is a system interruption during campaign activation — for example, if the activation job was interrupted partway through a large product list.
If products continue to fall out of sync after re-syncing, contact support with the campaign name and the approximate time the issue began.