Customer Club - Customer Group Setup and Settings

This article gives a brief overview of how to set up customer groups in the Customer Club module.

The customer group is the foundation of your Customer Club. Here you decide which rules apply to members, including VAT display, available categories, shipping and payment methods, and price adjustments.

Go to Customer Club → Customer Group → Manage

How customer groups work in the Customer Club

The Customer Club setup uses two customer groups:

End customers — Customers who are not members of the Customer Club. This is the default group.
Customer Club — Customers who have joined the Customer Club. This group gets its own rules for pricing, shipping and payment.

The settings you configure under "Customer Group" apply only to the Customer Club, without affecting end customers.

How to edit the customer group

Go to Customer Club in the left menu
Click Manage under Customer Group
Make the desired changes in the dialog that opens
Click Save changes

Name

The "Name" field shows what the customer group is called. The default name is "Customer Club". You can change this to a name that suits your store.

VAT display

Under "VAT" you choose how prices are displayed for Customer Club members:

Show prices excl. VAT — Prices are displayed without value-added tax.
Show prices incl. VAT — Prices are displayed with value-added tax included. This is the default setting.

Show in categories

Here you decide whether the Customer Club should have its own category structure:

Own customer group category — Enable this to create a category that is only visible to members.
Show only customer group categories — Hides all other categories for customers in this group, so they only see categories assigned to the Customer Club.

Hide shipping methods

Here you can choose to hide specific shipping methods for Customer Club members. Tick the shipping methods you do not want members to see.

How to create a dedicated shipping method for the Customer Club

If you want a shipping method that only applies to members:

Go to Configuration → Shipping Methods and create a new shipping method for members
Select which customer groups this shipping method should not be displayed for
Go to Orders/Customers → Customer Groups
Select the "End Customer" group and choose which shipping methods should not be displayed for them

Hide payment methods

Here you can choose to hide specific payment methods for members. Tick the payment methods you do not want members to see.

Free shipping on orders

Enable this toggle to offer free shipping to Customer Club members. You can specify order amount, maximum weight and which shipping methods qualify for free shipping.

Change prices on products

Enable this toggle to set custom member prices. You can bulk-adjust prices by filtering by category and/or manufacturer.

Member prices can be adjusted based on:

End customer price (excl. VAT)
Purchase price
Current group price (excl. VAT)
Current sale price (excl. VAT)

You also choose the adjustment method: deduct by percentage, deduct by amount, add by percentage, or add by amount. See the article "Price Adjustment for Customer Club Members" for a full walkthrough.

How to reset member prices

Open the Customer Group dialog via Customer Club → Customer Group → Manage
Click Reset prices at the bottom left
Confirm that you want to remove all custom member prices

To reset a single customer group price, select 0% and adjust the price based on "End customer price excl. VAT".

Good to know

Changes to shipping and payment methods only affect Customer Club members — other customers see all available methods as usual.
If you enable "Show only customer group categories", members will not see any of the regular categories in the store. Use this with caution.
If you reset prices, all custom member prices are permanently removed. This action cannot be undone.
Member prices do not have the same functionality as regular campaigns. They apply permanently for members and are managed via the customer group.