Initial setup
First Setup
This article provides a quick overview of the steps required to get started with the customer club. We have separate articles that go into more depth for each point.
Members
Click here to find members of the customer club. This can be useful if you want to export the customers to import them into a newsletter provider.
Settings
Click here to go to the general settings for the customer club. See below the image what the different settings mean.
| Welcome message to new members: | This text is displayed in a pop-up when customers have completed registration. |
| Farewell message upon deregistration | Displayed in a pop-up when a customer unsubscribes via my pages/my account. |
| Only give bonus points to customer club members | You can choose that bonus points should only be given to logged-in members of the customer club. |
| Merge discount codes upon registration | Merges existing discount codes the customer has into one discount code upon registration. |
| Hide membership benefits if product does not have a membership price | Membership benefits are displayed by default on all product pages. This setting only shows the membership benefits if the product has a membership price. |
| Hide customer club price/info for other customer groups | If your store uses Advanced dealer solution and has several customer groups in addition to the customer club, you can choose to hide customer club benefits and prices on product pages when customers are logged into their respective customer groups. This applies especially to B2B customer groups. |
| Only end customers can become members of the customer club (automatic) | If you do not want members of other customer groups to automatically switch to the customer club when they register, you can activate this setting by selecting "YES". When a customer tries to register for the customer club with an email address that is already associated with another customer group, they will be notified of this and asked to use another email address or contact the store for manual registration. |
| Show club price in the shopping cart | By activating this, you can show the club price in the shopping cart if an end customer is not a member of the customer club. |
| Deduct bonus points upon order update | Activate this setting to deduct bonus points only when an order is completed. |
Customer group
Click here to manage price adjustments, shipping options, etc. for members of the customer club without the changes affecting customers who are not members.
With customer club installed, you have two customer groups available.
End customers = Customers who are not members of the customer club.
Customer club = Customers who have joined the customer club.
Adjust price on the products
Here you can do a bulk edit of customer group price/membership price. You can filter on category and/or manufacturer. Membership price can be adjusted according to the following rules
End customer price excl. VAT
Procurement price
Current membership price/customer group price
Possibly other customer group prices (if several customer groups are created)
Shipping setup for the customer club
Inside the customer group, you can choose which shipping methods to display, as well as set your own shipping prices for members of the customer club.
Own shipping method for the customer club
Create a regular shipping method for members via “Configuration” > “Shipping methods”. When the shipping method is ready to use, you must choose which customer groups the shipping method should not be displayed for.
Navigates back to the overview of your customer groups “Orders/Customers > Customer groups”.
Select the customer group “End customer” and select which shipping methods should not be displayed.
Free shipping on orders
If you want to offer free shipping only to logged-in customer club members, you can specify it in this setting. You can specify the order amount that will activate free shipping, set a maximum weight limit and choose which shipping methods free shipping for members should apply to.
Category view
Here you can activate a separate category exclusively for customer club members. You can create your own customer group category and check "Own customer group category". This can be useful if you want to give members first rights to new products or offer pre-ordering of products only for members. This category will only be visible to logged-in members.
Design
Click here to change the colors and appearance of the customer club.
Info pages
Membership benefits
Membership benefits are displayed on the products in the online store and on the customer's account. The text here is intended to tempt customers to join. Should be short and concise to have a good effect.
Purchase Guide
The purchase guide is displayed on the form where the customer completes the registration, and should be short and informative.
Membership terms
Here you enter the terms for the customer club. This text is displayed in a popup in the registration when you press "I approve the terms for membership". Here you enter more detailed information about the terms you offer.