Starting March 31st, you'll automatically get access to Partial Delivery & Partial Credit in your control panel. This popular tool makes processing orders faster and easier, at no extra cost.

This feature has long been a favorite among many of our customers, and now everyone will have access – at no extra cost.

It allows you to:

✔️ Credit parts of an order, for example, one of two products on the same order line

✔️ Deliver goods in multiple stages if something is out of stock or delayed

✔️ Add fees when crediting, such as return postage or damage charges.

Partial Credit – More flexible customer service

Credit exactly what's needed, easily selecting products to credit. The system manages it via Klarna or Vipps, saving you manual work.

Note: If you're using Klarna, unique item numbers are required to partially credit an order line. Therefore, we've activated a solution ensuring everything works as it should – you will simply see a different reference than the item number on the order in Klarna.

Read more about partial credit →

Partial Delivery – Send what you have, the rest later
Send available items now, with delayed items sent later. The system automatically creates a new order for items that aren't ready.
Read more about partial delivery →

FAQ 🙋

1. Will this affect how I complete orders?
   No, this feature adds new possibilities, but you can process orders as before.
2. Do I have to wait until March 31st to get access?
   No need! If you want access now, you can easily activate "Partial Delivery & Partial Credit" via "Your Extensions" in the control panel.
3. Do I have to use Product ID to partially credit/partially deliver orders paid with Klarna?
   No, it is not necessary if you are certain that all your products (and variants) have unique item numbers. In that case, you can safely deactivate the feature "Use internal product ID as payment reference" via "Your Extensions."
4. Can I keep the current method for crediting orders?
   Unfortunately, it will not be possible to continue with the current solution, as it will soon be phased out.