Right of withdrawal form
- 05 Oct 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
Right of withdrawal form
- Updated on 05 Oct 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
The cancellation form is used by customers who want to cancel a purchase made over the internet or phone. In the control panel, the right of withdrawal form is automatically generated via the order processing.
Automatic sending of withdrawal form
In the control panel, you can choose whether the cancellation form should be sent automatically by e-mail when an order is completed.
- Go to "Orders/Customers > Process orders"
- Tap the gear icon
- Then change "Standard sending of withdrawal form" to either "Yes" or "No".
- The withdrawal form is also pre-filled in on completed orders.
See how ⬇️
FAQ
Where to find the right of withdrawal form?
Inside each order, you can see the customer's right of withdrawal form. The customer's and store's information is filled in automatically.
Can you add extra information to the right of withdrawal form?
Yes, you can choose to add additional information at the bottom of the withdrawal form.
- Navigate to Apps > Settings
- Search for "Right of withdrawal form".
- Tap on "Extra info".
- Enter the information you want to add.
.gif)
The information entered here is displayed on the second page of the withdrawal form.
NB!
It will only be possible to enter the desired additional information in the right of withdrawal form and it will not be possible to remove standard, statutory content.
Was this article helpful?