Rejected products on Facebook

Ask Facebook for a review from your catalogue

You can submit a review request for one disapproved item at a time in your catalogue. To request a review:

1. Go to www.facebook.com/products and select a catalogue.
2. Open the Catalogue tab and go to Items.
3. Filter your products by issues and then by policy violations on the left. Products rejected for policy violations are displayed on the right.
4. Find a disapproved product and select View issues.
5. Make sure you're on the Channels tab, on the product details page. On the left, select an advertising or sales channel that you want to use the product for. Channels where the product is rejected are shown in red.
6. If you believe that the product was inadvertently rejected, select Request Review. Write feedback if you want, and select Submit.

The product will now appear as "For Review." Review usually takes a few days, but can sometimes take longer. You can return to the product details page at any time to see the status of your review. If the review is approved, the product will be ready for use. If the review is not approved, the product will remain rejected. You can't submit a new review request for the same product.

Ask Facebook for a review in Account Quality

In Account Quality, you can request a review for up to five disapproved products at once.
To request a review:

1. Go to Account quality.
2. Select your Business Manager account.
3. Under Commerce accounts and catalogs, select the catalog with the disapproved products.
4. The rejected products are displayed. Check for up to five products that you believe have been incorrectly rejected.
5. Select Request review. Write feedback if you want, and select Submit.

The products now appear on the For review tab. Review usually takes a few days, but can sometimes take longer. You can return to Account Quality at any time to see the status of your review. If the review is approved, the products will appear on the Reverse tab and become ready to use. If the review isn't approved, the products will appear on the Unchanged tab and remain rejected. You can't submit a new review request for the same products.