Order processing

The first page you encounter when you open the order page is an order overview. This overview shows you a total overview of all orders in your control panel.  Views The order overview gives you an overview of your orders, but without creati...

Order statuses Order statuses can be used to organize your orders better, it is also the order statuses that initiate processes for payment and printing of labels. You can find the order statuses in your control panel in the Configuration > S...

In this help article, we mainly look at how to process your orders via order processing in the control panel. Process order By default, when you receive a new order, its status will be Not Processed . This order status indicates that the order ...

If you have an order where not all items are in stock, you can choose to partially deliver this. How to partially deliver To partially deliver an unprocessed order, open the order and press "Options" > "Partial delivery" Here you will ...

Credit order An order can be credited or partially credited as follows: Go to Orders/Customers > Process orders Find the desired order for crediting in the order list and press "Details" on the order. The order will be credited by sel...

Cancel order If a customer cancels an order before it is completed ("Shipped"), you can update the order to "Cancelled" to cancel the order. Then the reservation created at Klarna or Vipps will be cancelled and no invoice will be sent to the custo...

How to edit orders The following is possible to adjust on orders paid with Klarna and Vipps Adjust the number of products down Reduce the price of products E.g. 10% reduction on all product lines due to discount Remove products from...

Lær hvordan du oppretter manuelle ordrer i kontrollpanelet

This article discusses how to set up invoices in the control panel that can be used when sending orders. Important regarding billing ⚠️ Our system is not adapted for invoicing customers, our invoices are not downloadable as SAF-T format.&...

The cancellation form is used by customers who want to cancel a purchase made over the internet or phone. In the control panel, the right of withdrawal form is automatically generated via the order processing. Automatic sending of withdrawal form ...