How to get assistance after startup

Chat

The chat function is perfect for simple questions and guidance in the control panel, our agents have the ability to process multiple chats simultaneously making this the most efficient method to get answers to your questions.

If the nature of the case is complex, our agents have the opportunity to transfer chats to an email thread for further follow-up.

You will find our chat function on all pages under mystore.no, as well as on your control panel.

• On Mystore.no you will find the chat function in the lower right corner.
  
  
• In your control panel , you can find the chat function by clicking 💬 the icon in the navigation menu at the top of each page.

Email and contact form

E-mail and contact forms are optimal for more demanding cases that cannot be solved immediately. The advantages of e-mail and contact form are that our agents get a better overview of the case, and that we can easily see attached documents and any escalations related to the case.

If the nature of the case is complex, please email us or use our contact form.

Email

You can reach us by sending an email to kundeservice@mystore.no. 

For the fastest possible processing time, please include the following in your email.

Topic: A descriptive subject line makes it easier for our agents to sort and organize inquiries.

Content:

1. Describe the question/incident in as much detail as possible so that our agents are in the best possible position to understand the problem itself and the scope of the case.
2. Describe the desired outcome of the inquiry, how do you see the case being resolved.
3. Attach documentation relevant to the case.

Feel free to attach video/pictures that highlight the problem/question. 

Contact form

You will find more contact forms in our control panel, in the control panel you will find the contact form by pressing (?) in the navigation menu at the top of each page.

At the bottom of the page menu that opens, you can press either the icon off ✉️ (Common requests) or 🐞 (Errors, Bugs and test pilot).

✉️ :
Report questions: Use this form if you have questions related to reporting.
Invoice questions: Use this form if you have questions regarding the invoice you have received from Mystore.
Other inquiries: For other inquiries, please use this form.

🐞:
Report bugs: If you experience errors or problems on our platform, it must be reported here.
Test pilot: Join us in influencing the future of Mystore through beta testing of new features.

Telephone

Telephone is most appropriate for guidance and setup of services and cash register system.
If the nature of the case is complex, we recommend contacting us by email/contact form or chat.

You can reach us on tel: 21 98 24 74.

Critical

(Outside regular opening hours)

Outside regular opening hours, we have an on-duty technician team that is on standby to help you in case of any errors.

If it becomes necessary to contact us outside of business hours, you can do so by visiting our critical support page.

Here, you have a form for issues related to online store and a form for issues related to data checkout.

Before submitting an inquiry, please check status.mystore.no. If the problem is listed there, we are already working on it. Here you can also subscribe to status updates, then you will receive automatic notification in case of operational problems.