Setup of FAQ / Customer page

With this feature, you can build banners on any page in the CMS and link these to content pages in your online store. You can also enter contact information on the same page, and set up a neat overview with Frequently Asked Questions (FAQ).

The idea of this page is that your customers can easily get answers to their questions, and easily guide them further if they cannot find answers in the FAQ (frequently asked questions). 

See example here

Setup guide

1. We first need a page to be used for this. You can use a page that is already being used or you can create a new page inside the CMS. The best thing is to just create a new page. Once this is done, we can create an FAQ in the next step. This will then appear on this page.
Design > Main Menu/Content > New Page

2. Enter the name of the page, we will use the page ID later as this should enter the design settings. To set up an FAQ, we also need to enter a header for each section. For example, a section could be returns, shipping, warranties, or anything you think customers need help with or have questions about. 

First, enter your first section and set it as heading 3, in this case "Return".

Once this is done, create a table. The table can be unlimited rows, but only two columns. The reason for this is that the first column should have the question and the second the answer. 

Once you entered the table, post your Q&A. Once you added your Q&A, you can go to the next section if you want more. In this case, I've added one with returns and one with shipping. You can enter as many sections as you like and as many rows/questions per section as you need. If you want to remove a row or add a row, right-click on the table and choose what you want to do. 

 Once you done this then the FAQ section is ready.

3. In step three, we add links and banners. Go into "Design > Your design > design settings > advanced settings > the Customer Service page with FAQ. "

The support icon will activate an icon with link in the top bar of the desktop. Page ID, here you enter the ID of the page that you created in the CMS. "Customer Service" in this example. You can also set a headline for the customer service page. This could be, for example, "Customer service" or "What do you need help with?" or whatever suits you best. 

Once this is done you can post FAQ images, here you can post banners that you can link to other pages. For example, if you have a separate page for returns, you can add a banner that can be linked to the return page. We have created support for six banners with links. 

4. After the FAQ banners comes a section for contact information, here you can put a heading on this section, e.g. contact us. This section has three columns, the first column can be used for phone number. The second is optional, e.g. chat. The third is set up for email, here you can link to the page with email form. In most cases, this is butikknavn.no/contact_us. Then enter contact_us

[Column 1 example]

[Column 2 example]

[Column 3 example]

5. Set the heading to the FAQ section in the last field above, this will appear before the FAQ section and the questions that you entered in step 1. Once this is done, the template is ready!:) 

This is what it might look like