Boarding and setup of Klarna

Create an account at KLARNA

Before you start the application process, you must have the following points set up correctly and visibly on your store.

• Organisation number
• Company name
• Registered address
• Contact
  • Telephone number
  • Store email address
• Terms of sale
• Privacy

In the picture below you see what the bottom line should contain for the fastest possible treatment of Klarna.

How to adjust the bottom line of the various templates

New York, Tokyo, Europe, America

Application

The application process for Klarna has several steps, processing time largely depends on how well the preparatory work has been done before the agreement is submitted.

When you activate your store on Mystore and either have the package Start, Smart or Plus, we will initiate the application from our side.

Then we send the necessary information to Klarna so that the application is started.

On the front page of the control panel you will then see the status of the application and it will stand at 20%.

1. Then you need to press "To the form" and fill in the necessary information.
   
   
2. A few days after filling out this form, the application will be updated and you will need to fill in the AML form, see the necessary documentation
3. If all information is filled in correctly, this should be the only step, if error messages appear, please contact customer support.

Once you have submitted your application, Klarna will process it as quickly as possible, the average processing time is 1-2 weeks as long as all documentation is properly submitted.

How can I check the status of my application?

In your control panel you always have an updated status of your application. Here you will get information about whether Klarna is processing the application, or if they need more information from you. Klarna will then contact you at the email address provided when the application was submitted.

By pasting /control panel/ml/onboarding/klarna/v3/widget after your domain name.

For example (www.mystore.no/kontrollpanel/ml/onboarding/klarna/v3/widget) you will get access to the current status of the application in Klarna's systems. 

Required documentation

In the application process, Klarna will require the following documents from you:

• AML form

The Anti-money Laundering form is required by acquirers as an additional step in the onboarding process and is required as an additional security measure to prevent the acquirer agreement from being used for money laundering.

This form must be submitted no later than 14 days after it has become available in your control panel.

If the link to the form has disappeared, you can find this within 14 days by pasting the link /control panel/ml/onboarding/klarna/v3/widget into your browser. 

e.g. (www.mystore.no/kontrollpanel/ml/onboarding/klarna/v3/widget)

In addition, you must log in with BankID from the person with the right to sign at Klarna.

We reserve the right that Klarna may require additional documentation in the application process.

Transaction fee

The transaction fees for Klarna follow your basic package in Mystore, i.e. it is the Start, Smart and Plus packages that determine which transaction fees you end up paying.

Here you can see a full overview of our basic packages.

Payments

Klarna makes weekly payments to customers. Payments are normally made every Monday.

Klarna's payout reports can be found by logging in to your Klarna portal: https://eu.portal.klarna.com/